Interior Design Insiders — Terms and Conditions

Terms and conditions for our online courses, online workshops and group coaching programmes

These terms and conditions (Terms) set out the basis on which we supply our services and products to you. They apply to everything we offer through our website interiordesigninsiders.com (our site) and cover: self-study online courses; online workshops; and group coaching programmes (including the CALM Programme).

Our clients are interior-design businesses. Our Services are supplied to you in the course of your business, and these Terms are made on that basis.

How these Terms are organised. Part A (General Terms) applies to everything we supply. Part B contains additional terms for each type of offering. When you buy a particular offering, Part A applies together with the Part B Section for that offering. Where a term in a Part B Section conflicts with Part A, the Part B Section prevails for that offering only.

Please read these Terms carefully and keep a copy for your records. By placing an order, registering, or ticking to accept these Terms, you agree to them and confirm that they take precedence over any other terms and conditions, including your own terms of business, any course of dealing or any industry practice.

Definitions

In these Terms, the following words have the following meanings:

we, us, our — Lisa J Honiball trading as Interior Design Insiders, of c/o RJP LLP, Ground Floor, Egerton House, 68 Baker Street, Weybridge, Surrey, KT13 8AL, email [email protected].

you, your — the business (and, where you are a company, its officers and employees) who orders, registers for, or attends any of our Services. Where you are a company, you must ensure your officers and employees comply with these Terms.

Services — any and all of the online courses, online workshops and group coaching programmes, and related content, we supply to you.

Course — a self-study online course listed on our site (covered by Part B, Section 1).

Workshop — an online workshop we run (covered by Part B, Section 2) which may also be referred to as a Masterclass. In-person events are covered by separate event terms, not these Terms.

Programme — a group coaching programme (such as the CALM Programme), delivered online and made up of group coaching sessions and, where applicable, one-to-one sessions and online content (covered by Part B, Section 3).

Session — any individual coaching session, whether group or one-to-one.

Contract — the contract formed between you and us for the supply of Services, subject to these Terms.

Confidential Information — information relating to you and your affairs, and information relating to other participants, that is not in the public domain.

Intellectual Property Rights — all copyright, trade marks, database rights and all other intellectual property rights, whether registered or unregistered, in our Services, materials and content, including our methodologies, frameworks, tools and templates (including the CALM framework).

Part A — General Terms (apply to all of our Services)

1. Information about us
   • Our site is operated by Lisa J Honiball trading as Interior Design Insiders (we or us). Our address is c/o RJP LLP, Ground Floor, Egerton House, 68 Baker Street, Weybridge, Surrey, KT13 8AL and our email address is [email protected].
2. Your status and eligibility
   • By ordering or registering, you warrant and confirm that: you are legally capable of entering into binding contracts; you are at least 18 years old; and all information you provide to us is true, accurate and not misleading at all times.
   • You are resident in the United Kingdom, you are accessing our site from the United Kingdom, and you are ordering in the course of your business.
   • You will only use our Services, materials, tools and templates for your own business use. You may not sell, publish, distribute, share, or otherwise make them available to any third party, and you may not use them (in whole or in part) to create another product, course, programme or document.
3. How a contract is formed
   • The steps by which a Contract is formed depend on what you are buying and are set out in the relevant Part B Section. In each case, no Contract is formed until we confirm our acceptance of your order or registration (by download confirmation, booking confirmation, or email confirming acceptance, as applicable). Until then, your order or registration is only an offer to us.
   • The Contract commences when we confirm acceptance and continues until the Services have been provided in full or the Contract is terminated in accordance with these Terms.
4. Our duties and standard of service
   • We shall provide the Services with due care, skill and ability.
   • Other than as expressly stated in these Terms, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, and because your success depends on many factors outside our control, we do not guarantee any particular results.
   • The materials we deliver do not in any way constitute advice or recommendations. We provide training, coaching and guidance only. We are not able to advise you on your individual circumstances and shall not be liable for any reliance you place on the materials.
   • We will endeavour to ensure that all information we provide is accurate and up to date, but we shall not be liable for any claims arising from such information being inaccurate, not up to date, or otherwise.
   • If for any reason we are unable to provide the Services at an agreed time (for example due to ill health), we will give you as much notice as possible and will reschedule the affected Session for another time.
5. Price, payment and VAT
   • Prices are as quoted on our site or your order/registration form from time to time, except in cases of obvious error. The specific payment terms for each offering (including when payment is due, instalments and refunds) are set out in the relevant Part B Section.
   • We are not registered for VAT, so no VAT is chargeable and none is added to our prices. The price shown is the total amount payable by you.
   • Payment must be made by a method specified on our site or order form. If you pay through a third-party provider (for example PayPal or Stripe), you must comply with that provider’s requirements, and you consent to us passing your necessary details to that provider.
   • Without prejudice to any other right or remedy we may have, if you fail to pay any sum by the due date we may: (a) charge interest on the overdue amount at 4% a year above the base rate from time to time of the Bank of England, accruing daily and compounded quarterly, until payment is made (whether before or after judgment); and/or (b) suspend all Services until payment has been made in full.
   • You are responsible for all travel, accommodation, subsistence and other expenses you incur in connection with the Services.
   • All sums payable become due immediately on termination of the Contract, despite any other provision.
6. Intellectual property
   • You will only be entitled to use any Services once we have received full payment of all sums due.
   • We are the owner or the licensee of all Intellectual Property Rights and all other rights in our Services, materials and content, including our methodologies, frameworks, tools and templates (including the CALM framework otherwise referred to as the CALM method). Nothing in these Terms or otherwise transfers ownership of those rights to you or any other person.
   • We grant you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable licence to use the content and materials only for the purposes for which the relevant Service was provided.
   • You may not at any time copy, reproduce, publish in any form, share, sell, dispose of, or otherwise make available to any third party any of our content, materials, tools, templates, frameworks or methodologies (including the CALM framework), or any of the ideas and concepts created by us and contained in them. Distributing (whether for payment or otherwise), publishing, selling or disclosing our content is strictly prohibited, and we will enforce our Intellectual Property Rights to the fullest extent permitted by law.
   • Use of our logo is strictly prohibited without our prior written consent.
   • You may not, without our prior written consent, make any audio or visual recording of any part of any Session, Workshop or Course.
   • The provisions of this clause shall survive termination of the Contract.
7. Confidentiality
   • In the course of providing the Services we will have access to Confidential Information relating to you. We agree not to use or disclose it to any third party except in the proper course of our duties. This restriction does not apply to: (a) any use or disclosure authorised by you or required by law; (b) any use or disclosure we reasonably consider necessary or advisable to prevent illegal acts or harm to you or others; or (c) information already in, or which comes into, the public domain other than through our unauthorised disclosure.
   • As is good practice in coaching, we undertake coaching and are part of supervision groups. You agree that we may discuss issues arising from Sessions with our own coach, supervisor and/or supervision group, but only on a general basis and without disclosing your name.
   • Where the Services are delivered in a group, you acknowledge that you may have access to other participants’ Confidential Information, and you agree to keep all information discussed strictly confidential and not to use or disclose it (subject to the same exceptions as above).
8. Data protection
   • You acknowledge and agree that your personal data will be processed by and on behalf of us as part of providing the Services, in accordance with our Privacy Notice, which you can view at https://www.interiordesigninsiders.com/privacy-policy/.
   • Where the Services are delivered in a group, you agree that we may share your personal details (such as your email address) with other participants in the group.
9. Our liability
   • Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for our fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.
   • We shall not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, arising out of or in connection with the Services.
   • Subject to the above, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the Contract shall in all circumstances be limited to the price paid by you for the relevant Service.
   • Any claim brought under or arising out of the Contract must be brought within 6 months of the date of the event giving rise to the claim.
   • If we are prevented from or delayed in performing our obligations by your act or omission, or by any circumstance outside our reasonable control (including our illness or incapacity, or that of any member of our team), we shall not be in breach of the Contract or liable for any costs, charges or losses arising directly or indirectly from such prevention or delay.
   • We may make changes to (and shall not be liable for any additional cost or liability you incur as a result of changes to): the content of any Service; the time or date of any Session; the delivery mode of any Session; or the trainers, instructors or coaches involved.
   • The provisions of this clause shall survive termination of the Contract.
10. Termination (general)
    • Either of us may terminate the Contract on written notice with immediate effect if the other: commits a serious or repeated breach of these Terms; becomes insolvent, makes an arrangement with creditors, is unable to pay its debts, ceases trading, has an administrator or receiver appointed, is declared bankrupt, or is convicted of a custodial offence (other than a road-traffic offence); or commits any fraud or dishonesty, or acts in a way that in the terminating party’s opinion brings, or is likely to bring, the terminating party into disrepute or is materially adverse to its interests.
    • Where the Services are delivered in a group, we may terminate the Contract immediately, without any liability to refund you, if we reasonably consider that you are not participating fully, are disrupting the group, or are otherwise adversely affecting the group.
    • On or before termination, you shall immediately pay any unpaid fees or other sums payable under the Contract.
    • Termination does not affect any rights, remedies, obligations or liabilities that have accrued as at the date of termination, including the right to claim for any breach existing at or before that date.
    • Any delay by us in exercising our right to terminate is not a waiver of that right or of any other remedy.
    • Clauses which expressly or by implication are intended to have effect after termination shall continue in full force, including the clauses on Intellectual Property, Confidentiality, Our liability, and Governing law and jurisdiction, and any offering-specific clauses stated to survive.
11. Status
    • The relationship between us is that of independent contractor and client. Nothing in these Terms makes us your employee, worker, agent or partner (or vice versa).
12. Written communications and notices
    • You agree that our communications with you will be mainly electronic, by email or by notices posted on our site. You agree that all contracts, notices, information and other communications we provide electronically satisfy any legal requirement that they be in writing.
    • Any notice you give us must be given to Lisa J Honiball at c/o RJP LLP, Ground Floor, Egerton House, 68 Baker Street, Weybridge, Surrey, KT13 8AL, or by email to [email protected]. We may give notice to you at the email address you provided. A notice is deemed received 24 hours after an email is sent, or three days after posting a letter. In proving service it is sufficient to prove that a letter was properly addressed, stamped and posted, or that an email was sent to the specified address.
13. Events outside our control
    • We will not be liable or responsible for any failure to perform, or delay in performing, any of our obligations that is caused by events outside our reasonable control.
14. Transfer of rights and obligations
    • The Contract is personal to you. You may not transfer, assign, charge, sub-contract, sub-licence or otherwise deal with the Contract or any of your rights or obligations under it without our prior written consent.
    • We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations under it, at any time during its term.
15. Waiver
    • If we fail to insist on strict performance of any of your obligations, or fail to exercise any right or remedy to which we are entitled, that is not a waiver and does not relieve you from compliance. A waiver of any default is not a waiver of any subsequent default. No waiver is effective unless expressly stated to be a waiver and communicated to you in writing.
16. Severability
    • If any of these Terms or any provision of a Contract is found by any competent authority to be invalid, unlawful or unenforceable to any extent, that term or provision will to that extent be severed, and the remaining terms and provisions will continue to be valid to the fullest extent permitted by law.
17. Entire agreement
    • These Terms, and any document expressly referred to in them, represent the entire agreement between us in relation to their subject matter and supersede any prior agreement, understanding or arrangement, whether oral or in writing.
    • You acknowledge that, in entering into the Contract, you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person relating to the Services, other than as expressly set out in these Terms. Neither of us has any remedy for any untrue statement made before the Contract (unless made fraudulently); the only remedy is for breach of contract as provided in these Terms.
18. Our right to vary these Terms
    • We may revise and amend these Terms from time to time (other than the price payable for a Service you have already ordered). We will where possible give you advance notice. You are subject to the Terms in force at the time you order. Where there is a material change, your continued participation is deemed acceptance of the new Terms.
19. Third party rights
    • A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement are not subject to the consent of any non-party.
20. Governing law and jurisdiction
    • The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), is governed by and construed in accordance with English law.
    • We each irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Part B — Additional terms for specific offerings

The Section below that matches what you have bought applies in addition to Part A.

Section 1 — Online Courses (self-study)

1. How the contract is formed for Courses
   • After placing an order you will receive an email acknowledging receipt. This does not mean your order is accepted — it is your offer to buy a Course. All orders are subject to our acceptance, which we confirm by sending you an email confirming the Course is available for access or download (Download Confirmation). The Contract is formed only when we send the Download Confirmation, and relates only to the Courses confirmed in it.
2. Service availability
   • Our Courses are only intended for use by people resident in the United Kingdom, and we do not accept orders from individuals outside the UK.
3. Availability and access
   • Your order is fulfilled automatically once you receive the Download Confirmation. If our automated systems do not work immediately, please contact [email protected] to let us know the Course has not been made available. As our systems are automated, we are not liable for any delay in access or download.
4. Price and payment for Courses
   • The price of any Course is as quoted on our site from time to time, except in cases of obvious error. No VAT is added to our prices (see Part A). Prices may change at any time, but changes will not affect orders for which we have already sent a Download Confirmation.
   • Where your order includes ongoing access to the course materials for a stated period, your access (and the Contract) will expire at the end of that period. To continue access you must renew in the manner advised on our site.
5. Refunds for Courses
   • Because you are able to access, use and copy a Course immediately, we will only offer refunds in limited circumstances at our discretion. We will usually refund using the same method you used to pay.

Section 2 — Online Workshops

1. Acceptance and formation
   • By completing the registration form for a Workshop, you agree to these Terms and they are incorporated into the Contract. The Contract is formed when we send you a booking confirmation. You must ensure that anyone attending on your behalf complies with these Terms.
2. Payment
   • The fee for attending (Registration Fee) is as stated on the registration form for the relevant Workshop from time to time. No VAT is added to our prices (see Part A). Payment must be made in full when completing the registration form and in any event before the date of the Workshop. If payment is not received within 7 days of registration, your registration will be cancelled and any refund is at our complete discretion. We reserve the right to run price promotions as we see fit.
3. Refunds and substitutes
   • All Workshop places are non-refundable except as set out in the cancellation and postponement clauses below. However, if you cannot attend you may email us at [email protected] with the name of a substitute to attend on your behalf, and on receipt we will make the substitution. We may charge an administration fee of up to £25 for doing so.
4. Cancellation by us
   • There may be circumstances in which we need to cancel a Workshop. If we do, we will provide a full refund of the Registration Fee you have paid, and will make every effort to do so within 60 days of the date of cancellation.
5. Postponement or change
   • There may be circumstances in which we need to postpone a Workshop or change its date, time or joining arrangements; if so we will tell you as soon as we can. If we postpone the Workshop for more than 3 months after the publicised date, you may cancel your place by emailing us at [email protected] and we will provide a full refund.
6. Your conduct
   • If you act in any way which in our opinion is likely to cause harm or nuisance to any person at the Workshop, or which disrupts the Workshop, we may remove you from the Workshop and we will not be liable to refund your Registration Fee or any other payment.
7. Materials
   • Unless otherwise stated, copyright in any materials used at the Workshop (including notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent. You may use such materials for your own business purposes only and may not reproduce, publish or deal with them in any way for any commercial use. We reserve the right to change the published programme (including publicised content) as we see fit.
8. Recording
   • We may record the Workshop for the purposes of promoting future workshops, providing a replay to attendees, or otherwise. If you do not wish to appear, please keep your camera and microphone off. You may not record any part of the Workshop without our prior written consent.
9. In-person events
   • If we run an event in person rather than online, separate event terms and conditions will apply, which you will be asked to accept at the event. This Section does not apply to in-person events.

Section 3 — Group Coaching Programmes (including the CALM Programme)

Summary of key terms.

Contents of the Programme	As set out on the CALM Programme page at https://www.interiordesigninsiders.com/resources/the-calm-programme/
Total payment if paid in full on registration	£250
Total payment if paid in instalments	£250, paid as four monthly payments of £62.50 (an initial payment of £62.50 on registration and three further monthly payments of £62.50)

1. Application of terms to the Programme
   • These Terms apply to our group coaching programmes (each a Programme), including the CALM Programme. By registering as a participant, you agree these Terms prevail over any inconsistent terms elsewhere or implied by law, trade custom, practice or course of dealing. The Contract comes into effect when we email you to confirm acceptance of your registration and continues until terminated in accordance with these Terms.
   • If you are purchasing online: add the Programme to the cart, proceed to checkout and pay as directed; we will then email to acknowledge your order and confirm whether we have accepted it. If you make an error in your order, email us at [email protected] to correct it. You should keep a copy of these Terms, as we may change them from time to time.
   • These Terms should be read together with any Website Terms of Use, Privacy Policy and Acceptable Use Policy on our site..
2. The Programme
   • The Programme is delivered online via Microsoft Teams or Zoom and comprises group coaching sessions and, where applicable, one-to-one Sessions. Group sessions are approximately 90 minutes long, with no more than 12 participants per session. The contents, dates and times are as set out on the CALM Programme page or otherwise communicated to you, and are subject to change. We will give you as much notice of any change as possible but shall not be liable for any change to dates or times.
3. One-to-one Sessions (where applicable)
   • If you cannot attend a scheduled one-to-one Session, we will try to reschedule it, but if we cannot, we are not obliged to refund you for Sessions you did not attend.
   • If you arrive late for a one-to-one Session, we will try to extend the end time, but if that is not possible the Session will end at the scheduled time and we are not obliged to refund you.
4. Group sessions
   • Group sessions start and end at the scheduled times regardless of when you join. If you are late, the session will not be extended and we are not obliged to refund you. If you cannot attend a group session, you are not entitled to a refund, but we may at our discretion offer you a recording or a catch-up.
5. In-person sessions
   • Although the Programme is delivered online, if we hold any session in person at a third-party venue you agree to comply at all times with the venue’s policies and rules (particularly fire and health and safety rules); we may require you to leave if you do not comply (and are not obliged to refund you for that session). You are responsible for your own belongings, and neither we nor the venue is liable for any loss, damage, theft or destruction of them. You agree to reimburse us in full for any third-party claim (and associated costs and expenses, including professional fees) arising out of your actions or inactions while at a venue.
6. Online delivery and access
   • Online sessions are delivered via Microsoft Teams or Zoom and any content is held on third-party secure servers. We have taken all reasonable steps to ensure the Programme is available throughout, but if any content (including content added by you or other participants) is unavailable in whole or in part, or becomes corrupted, is deleted, or fails to be stored, we have no liability in any circumstances.
   • You agree to keep your login details confidential and not to disclose them to any third party. You must notify us immediately of any unauthorised use of your account, and you shall reimburse us for all claims, damages, losses, costs or expenses (including professional fees) arising from any unauthorised use of your account.
7. Payment for the Programme
   • The total price is as set out in the summary of key terms above. You may pay in full on registration or by instalments. If you pay by instalments, the total price is the same and is paid as four monthly payments of £62.50 — an initial payment of £62.50 on registration and three further payments of £62.50 on the same date of each of the following three months.
   • For the avoidance of doubt, even if you do not continue to participate in the Programme, any remaining instalments remain payable. If you pay instalments online through Stripe, PayPal or a similar method, you agree that we may take the further instalments automatically when due without any further consent from you.
   • No VAT is added to our prices (see Part A). If any sum is not paid within 7 days of the due date, we may charge interest and/or suspend availability of the Programme as set out in Part A. All payments are non-refundable.
8. Intellectual property (Programme specifics)
   • In addition to the Intellectual Property provisions in Part A: we may from time to time record the Programme during your attendance, and you authorise us to use your image and voice in any such recordings without payment, further condition or need for further consent.
   • You are not permitted to sell or promote products or services to other participants at or during any part of the Programme without our prior written permission, and you shall not contact other participants other than in relation to progressing within the Programme.
9. Term and termination (Programme specifics)
   • The Contract continues until the end of the Programme, when it expires (other than terms stated to remain in force). Any licence granted to you terminates automatically on termination or expiry.
   • Where you have set up recurring payments, it is your responsibility to cancel them following termination. On or before termination, you shall immediately pay any unpaid fees or other sums, which for the avoidance of doubt include any remaining instalments regardless of when the Contract is terminated.
   • Where the Contract expires, this is treated as a termination for the purposes of the accrued-rights and survival provisions.